Errors & Failed File Conversions

Failed Conversions

A file might fail to convert or load in the 3D Viewer for different reasons.

Common reasons for failed file conversions:

If a corrupted model is added to the project, the 3D Viewer will still try to load it. When reading the model fails, it appears as red in the Models Tab.

If the issue persists, please reach out to connect-support@trimble.com for further assistance.

Retry File Conversion

If a model has failed to convert, you can retry the conversion process directly from the 3D Viewer.

Prerequisites

These instructions assume that you already have a model which has failed to convert in Trimble Connect for Browser's 3D Viewer.

To retry conversion

  1. Open the Models panel.

  2. Ensure that the Models Tab is in the Selected models filtered view.

  3. Open the overflow menu for the model you want to convert.

  4. Click Retry file conversion.

Next Topic: Aligning 3D Models